Shipping Policy

Shipping Policy

Thank you for visiting and shopping at ca.aferiy.com. This Shipping Policy applies only to orders placed through the official AFERIY Canada store.

Shipping Area

The AFERIY Canada store only ships to eligible physical street addresses within mainland Canada.

We are currently unable to deliver to:

  • Canadian islands and other non-serviceable island locations
  • Remote areas not covered by our shipping carriers
  • P.O. Box addresses
  • APO, FPO, or DPO addresses
  • Addresses outside Canada

A valid residential or business street address is required to complete delivery. If your address is located in a remote area, please contact us before ordering to confirm whether delivery is available.

Orders Outside Canada

Please place your order through the AFERIY store that corresponds to your delivery country or region:

If you live in the United States, please order from aferiy.com. Orders placed on the Canada store cannot be shipped to a U.S. address.

If your country or region is not supported by one of the stores listed above, we are currently unable to arrange delivery.

Shipping Fees

Free standard shipping is available for eligible orders shipped to supported Canadian addresses.

Additional shipping fees may apply to certain remote but serviceable areas. If an additional fee is required, we will contact you before shipment.

Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment is confirmed.

Orders are not normally processed, shipped, or delivered on weekends or public holidays. Pre-order and backordered products follow the estimated availability stated on the product page.

During periods of high order volume, processing or delivery may take longer. If there is a significant delay, we will contact you by email.

Estimated Delivery Time

The estimated delivery time is generally 2–5 business days after shipment for supported addresses.

Delivery times are estimates and may vary depending on the destination, weather conditions, carrier delays, remote-area service, and other circumstances outside our control.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing the tracking number.

Tracking information may take up to 48 hours to update after the carrier receives the package.

If the tracking information has not been updated for more than five business days, please contact:

service@aferiy.com

Shipping Carriers

Depending on the product, warehouse, and destination, orders may be shipped through carriers such as UPS, FedEx, DHL, or another available carrier.

We cannot guarantee a specific carrier, delivery date, signature service, or delivery time unless confirmed separately.

Separate Shipments

Orders containing power stations, expansion batteries, solar panels, cables, or other accessories may be shipped in separate packages.

Each package may have a different tracking number and delivery date. Receiving only part of an order does not necessarily mean that another item is missing.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name
  • Physical street address
  • Apartment or unit number, when applicable
  • City and province
  • Postal code
  • Valid phone number

We are not responsible for delivery delays, failed delivery, or additional costs caused by an incomplete or incorrect address provided by the customer.

Address changes are not guaranteed after an order has been processed or shipped. Please contact us as soon as possible if an address correction is required.

Failed or Refused Delivery

If a package cannot be delivered because of an incorrect address, an unavailable recipient, refusal of delivery, or lack of customer cooperation, the customer may be responsible for return shipping and redelivery costs.

Do not refuse a package or request that it be returned without first contacting AFERIY Customer Support.

Returns and Refunds

Do not return a product without receiving authorization and the correct return address from AFERIY Customer Support.

Return eligibility, return shipping fees, refund processing, and other conditions are governed by our Return and Refund Policy.

For returns, refunds, exchanges, replacements, or order changes, please email:

service@aferiy.com

Shipping Support

For questions about delivery availability, shipping fees, tracking, address changes, or order status, please contact:

Email: service@aferiy.com

Please include your order number and a brief description of your request so our team can assist you more efficiently.